ICC Caseworker Training Program Leads To Career Path

SPINDALE  – Looking for a full-time job with great benefits and the potential for advancement while helping others? Check out the Income Maintenance Caseworker course at Isothermal Community College.

Fast track your career by completing the two-phase training program developed in partnership between the state Community College system and the NC Department of Social Services. The course is designed to help people get a job as a caseworker with local social services departments.

Classes start on Tuesday, August 20. Sessions will be held on Tuesdays and Thursdays from 6 to 9 p.m. in the Isothermal Polk Center in Columbus.


Students who successfully complete the program will:

  • Earn the transportable credential recognized across the state and be favored when applying for Income Maintenance Caseworker positions throughout the state-wide DSS system;
  • Gain core knowledge, skills and abilities for successful transition to working within the NCFAST computer system; and
  • Learn how to successfully complete state applications and how to prepare for a state job interview.

Phase I is Introduction to Human Services, which is 48 classroom hours. This class provides students a look inside the world of DSS. Students will learn DSS terminology and basic intake processes. In addition, students will work on fundamental employability skills, and receive assistance with resume’ writing, interviewing and completing the state application. Students must pass this phase to be eligible for Phase 2—there are no exceptions.

Phase II is Income Maintenance Caseworker– NCFAST, which is 45 classroom hours. This class provides students an in-depth, hands-on look at the NCFAST system. Through an interactive system, students will process applications, make changes and updates to simulated participant accounts.  Students will learn how to “interview” clients to gain the information needed to complete the NCFAST intake process.

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