By | January 25, 2021

From your local health department…

How do I get a vaccination appointment?

This is a 3 step process:
1. Register at and click on the COVID-19 box on the homepage. If you do not have a computer/internet/need help, please call 828-223-5735.
2. You will receive an email from Vaccine Management System ( –please allow several business days after submitting the county form to receive instructions
for step 2. Follow the directions in the email to reset your password and complete the health questionnaire. This registers you in the state system and is required before you can get the vaccine.
3. You will be called to schedule an appointment if you are a frontline health care worker or anyone over age 65. (Reference attached DHHS phases). Only these groups are being called for appointment times. There are thousands of individuals in line for vaccination in Rutherford County. COVID-19 vaccines are allotted by the state of North Carolina, and we are only scheduling appointments one week at a time to ensure there is enough vaccine to administer during scheduled clinic days. Right now, there are more individuals in line for the vaccine than there are doses to administer. For this reason, you may not
hear back about scheduling an appointment for a number of weeks until the county receives more doses.

I don’t have internet, computer, or need help to register
Please call the hotline at 828-223-5735. We continue to add additional staff to assist in answering the hotline. The hotline is available Monday-Friday from 9:00 am – 5:00 pm.

Can I just stop by for a vaccine?
No. Vaccine clinic visits are scheduled by appointment only. By filling out the form (, individuals are securing a spot on the list to be called once their
eligibility group is approved by the state. Individuals do not need to submit this form more than once, and doing so will not impact the rate at which calls are made.

I have an appointment, but my family member does not. Can I bring them with me?
No. Only people with appointments will be able to get the vaccine. There are limited quantities that are allocated each day.

Where do I go for my vaccination appointment?
Vaccines clinics are currently being done at the Health Dept at 221 Callahan Koon Road. It is a drive thru format, so you will not have to get out of your vehicle. After you get your vaccine, you will wait in your vehicle for 15 minutes to ensure you do not have an allergic reaction. Medical staff is onsite, should you have any issues.

Can I choose which vaccine I get?
No. The Health Dept has both Pfsizer and Moderna vaccines, but it changes weekly based on what the state sends. Individuals will not be able to select their vaccine of choice.

How will I know when my 2nd dose appointment is at?
You will receive an appointment card when you get your first dose that will tell you the date and time for your second dose appointment.

What if I need to cancel my appointment?
Currently there is no way to cancel an appointment and there is not an easy way to reschedule at this time. We encourage all citizens to make their appointments as scheduled.

I need to reschedule my appointment.
Call the hotline at 828-223-5735 or email

Someone will getback in touch with you to reschedule, but it may be days or weeks before that happens.

How often is the Health Dept doing vaccinations?
Vaccines are being given 7 days a week. The schedule is subject to change based on the number of vaccines received each week. Staff are working day and night to ensure our community has
appropriate and equitable access to the vaccine.

I need transportation to my vaccination appointment
Transit is available to any citizen who needs an appointment Monday-Friday. Call 287-6339 to set up transportation after you have a vaccination appointment.

I have/had COVID. When can I get the vaccination?
If you qualify under the current phase(s), you can get vaccinated 30 days after you test positive for COVID. If it has not been 30 days, or you are in quarantine, you will have to wait to get

HELPLINE: 828-223-5735
(Monday-Friday 9:00 a.m. – 5:00 p.m.)

Thank you for your patience and understanding as we experience high call volumes. We have many teams working day and night to ensure our community has appropriate and equitable access to the vaccine.